Privacy Policy
CharleyBarley — Last updated: July 23, 2026
SSRS Labs LLC ("SSRS Labs," "we," "us," or "our") built CharleyBarley (the "App") to help you track and manage your pets' health and care. This Privacy Policy explains what information the App collects, how it's used, and the choices you have.
1. Information We Collect
1.1 Pet Health & Care Information
The core purpose of CharleyBarley is to let you record information about your pets, which may include:
- Pet profile details (name, species, breed, birthdate, weight, photos)
- Health records (vaccinations, medications, vet visits, symptoms, conditions)
- Care logs (feeding, exercise, grooming, notes you choose to add)
This information is entered by you and is stored on your device. If you enable cloud sync (see 1.3), it will also be stored on our servers so it can be backed up and synced across your devices.
1.2 Account Information
CharleyBarley does not require an account for its core features. If you create an optional account for cloud sync, we collect:
- Email address
- Password (stored in encrypted/hashed form, never in plain text)
Authentication is provided by Supabase. You may delete your account in the App or request deletion through our account deletion page.
1.3 Cloud Sync Data
Cloud backup & sync is an optional feature available to signed-in Charley Barley Plus subscribers. When you turn it on, the pet data you have entered — profiles, routines and medications, health and vaccination records, weight history, care history, memories, and any documents and photos you have attached — is transmitted to and stored on our servers (hosted by Supabase) so it stays available across your devices and is recovered if you lose or replace your device. Cloud sync is tied to your account. Device-only preferences (such as notification settings and appearance) are not synced.
Your synced data is encrypted in transit (TLS) and at rest. It is not end-to-end encrypted: our servers can read your rows so that current and future account features (such as home and pet sharing) can function. The App remains fully usable with cloud sync turned off, in which case your data stays only on your device.
1.4 Optional Analytics Data
If you enable usage analytics in Settings, we use Amplitude to understand how the App is used and improve it. This may include:
- Device information (device type, operating system version)
- App usage events (screens viewed, features used, session length)
This data is not tied to your name or email, advertising identifiers are disabled, and it is used to improve the App. Analytics is off by default and can be disabled again at any time.
1.5 Information We Do Not Collect
- We do not currently display or serve advertising in the App, and we have no plans to do so.
- We do not sell your personal information or your pets' information to third parties.
2. How We Use Information
- To provide and operate the App's core pet health and care tracking features
- To enable optional account access and cloud sync
- To diagnose crashes, fix bugs, and improve performance
- To understand aggregate usage patterns and guide future development
- To communicate with you about your account or important App updates
3. Third-Party Service Providers
We rely on third-party service providers to help operate the App, including:
| Category | Purpose |
|---|---|
| Analytics & Crash Reporting | Understand App usage and diagnose technical issues |
| Cloud Storage / Sync & Authentication (Supabase) | Account sign-in, and storing and syncing pet health data across your devices |
| Subscription Management (RevenueCat, Apple, Google) | Process purchases and determine access to paid features |
These providers process data on our behalf and are contractually restricted from using it for their own purposes. We do not permit these providers to use your data for advertising.
4. Data Storage & Security
Data entered in CharleyBarley is stored locally on your device by default. Where cloud sync is enabled, data is transmitted using industry-standard encryption (TLS) and stored encrypted at rest on secure servers; it is not end-to-end encrypted (see Section 1.3). No method of electronic storage or transmission is 100% secure, but we take reasonable technical and organizational measures to protect your information. From Settings → Cloud backup & sync, you can delete only your cloud copy or permanently delete your account and associated cloud data. Both options leave local data on the device intact.
5. Data Retention
Locally stored data remains on your device until you delete it or uninstall the App. If you use cloud sync, data is retained on our servers until you delete it or delete your account, except where we are required to retain it for legal or security purposes.
6. Your Choices & Rights
- Access & deletion: You can view, edit, or delete pet records directly in the App at any time.
- Account deletion: Delete your account and associated cloud data in Settings → Cloud backup & sync, or submit a request on our account deletion page.
- Analytics opt-out: Usage analytics is off by default. You can enable or disable it in the App's Settings screen.
Depending on your location, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email protected].
7. Children's Privacy
CharleyBarley is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time as the App changes. We will update the "Last updated" date above and, for material changes, provide notice within the App.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
SSRS Labs LLC
Email: [email protected]