Support
CharleyBarley — we're happy to help
Frequently asked questions
Do I need an account to use CharleyBarley?
No. The app works fully offline with no login required. Creating an account is optional and only needed if you want to sync your data across multiple devices.
How do I restore a purchase on a new device?
Open the app, go to the paywall screen (Settings → Upgrade to Plus), and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play, not inside CharleyBarley. On iOS, go to Settings → [your name] → Subscriptions. On Android, open the Play Store app → Payments & subscriptions.
How do I export or back up my pet's records?
From a pet's profile, use the export option to generate a shareable PDF health summary. If you've created an account, your data also syncs automatically to the cloud as a backup.
How do I delete my data or account?
Email [email protected] from the address associated with your account and we'll delete your account and synced data. Local, on-device data can be removed at any time by uninstalling the app.
I found a bug or have a feature request.
We'd love to hear about it — email [email protected] with as much detail as you can (device model, iOS/Android version, and steps to reproduce for bugs).
Other resources
Contact us
SSRS Labs LLC
Email: [email protected]